3839 County Road 116
Medina MN 55340-9342 USA
E-mail Customer Service
Welcome to Intercomp's Online Store. In order to make you feel comfortable and secure in our online store, Intercomp has taken numerous precautions to guard your security while making your purchases online. Our goal is to make you feel as comfortable shopping here as you would while ordering from a catalog or retail store. For each visitor to our Web site, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
Intercomp's privacy/security policy will inform you about:
- What personally identifiable information is being collected?
- How is the information being used and with whom may the information be shared?
- What organization is collecting the information?
- What choices are available to you regarding the collection, use and distribution of information and how can you correct any inaccuracies in information?
- What kind of security procedures are in place to protect the loss, misuse or alternation of information under Intercomp's control?
What personally identifiable information is being collected?
Intercomp collects the domain name of e-mail addresses (where possible) of visitors to our website and the e-mail addresses of those who communicate with us via e-mail (to receive our newsletter) and aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information request for information and/or site registrations. Physical addresses, credit card numbers and expiration dates are needed for orders placed on the internet.
How is the information being used and with whom may the information be shared?
The information we collect is used to improve the content of our web site, used to notify consumers about updates to our Web site or problems with their request, and is not shared with other organizations for commercial purposes.
What organization is collecting the information? Personal information, excluding credit card numbers that you offer to Intercomp using the On-Line Store, is collected by Intercomp and used for future customer updates that are specifically aimed at your preferences. In order to keep you informed of other products we occasionally make our customer postal address list available to other reputable companies. You can, however, have your name put on our do-not-share list by clicking the box on all applicable forms or by sending e-mail to us at the above e-mail address or write to us at the above postal address. Please provide us with your exact name and postal address. We will be sure your name is removed from the list we share with other organizations.
What are cookies and how do we use them?
A cookie is a block of text placed in a file on your computer's hard drive by a Website you've visited. Cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration forms.
A cookie from Intercomp is simply an ID number to allow you to retrieve your shopping cart and the items you have placed in it. Intercomp does not use the cookies to analyze customers, only to keep track of orders. If you are trying to place items in your cart and your items are lost, your browser is probably not set up to accept cookies. If this happens, feel free to place your order over the phone, by fax, or simply upgrade your browser.
What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to us at the above e-mail address or writing to us at the above postal address and telling us you do not want to receive e-mail from our company. Note: We do not make the e-mail addresses of those who access our site available to any other organizations or companies.
If you provide us with your postal address, you may receive periodic catalogs from us with information on new products and services or upcoming events. If you do not wish to receive such mailings please let us know by sending e-mail to us at the above e-mail address or writing to us at the above postal address. Please provide us with your exact name and postal address. We will be sure your name will be removed from the mailings of this information. For more detailed information regarding this, click here.
If you provide us with your telephone number or facsimile (FAX) number, you may receive telephone or FAX contact from us with information regarding your orders or requests for information. Please provide us with your correct phone numbers or FAX numbers so we can contact you when we have a problem with your order.
If our privacy practices change in the future the information will be posted on our Web site.
What kind of security procedures are in place to protect the loss, misuse or alteration of information under Intercomp's control?
Intercomp values your business and is committed to doing everything possible to make our ordering process 100% secure. As always, our 100% satisfaction guarantee applies to any purchases from Intercomp.
Secure Ordering Process
Using technology provided by e-business software, in addition to special features built into popular browser software, the Intercomp site provides you with advanced security.
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol SSL (Secure Sockets Layer). Intercomp uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to decode. Don't worry if your browser is secure or not - if it is insecure, you will not be able to purchase on our online store.
Once you have completed your order online, our security procedures do not end. For example, the moment you press "submit" to send your order, the encrypted order is sent directly to our order processing system. Your order is automatically pushed through the system and never "sits" in an unsecured queue. Furthermore, our order processing system is not connected to the Internet, so no one can gain access to your information. Although this may be an inconvenience to you (you must re-type your credit card information each time you place an order), we feel that this step is the safest way to conduct online business and ensure your security.
Ways to tell when you are in a secure section: In all browsers, look for the "http" in the URL to change to "https." The added "s" represents that you have entered a secure area. The entire ordering process on Intercomp's online store, from when you decide to checkout until your order is confirmed, is conducted on a secure server. Furthermore, many popular browsers have symbols to indicate secure mode.
Netscape Navigator 2.0/3.0 - A complete key will appear at the bottom side of your browser window if you are operating in secure mode. When unsecure, the key will be broken.
Netscape Communicator 4.0 - A closed lock will appear at the bottom side of your browser window when you are in a secure section. When unsecure, the lock is open.
MS Internet Explorer - A closed lock on the lower right side of the bottom window indicates a secure page. If unsecure, nothing is present.
If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax or mail your order to us. For telephone ordering or assistance, please call 1-800-328-3336 (US and Canada) or 1-763-476-2531 (Worldwide). Our fax number for orders is 1-763-476-2613. Or send your order to:
Atttn: Ordering Processing
3839 County Road 116
Medina MN. 55340-9342 U.S.A.
If you have any further questions regarding your online security, please contact us at 1-800-328-3336 (U.S. and Canada) or 1-763-476-2531(Worldwide) or e-mail Customer Service.